FAQ

Pre-sale

The Sloom mattress is a customizable mattress with four different comfort layers inside that can be rearranged according to the specific firmness that you prefer.

Zip open the cover and rearrange the foam layers that the one you prefer faces upwards. These layers are clearly marked as firm, medium firm, medium and soft. So, if you prefer a soft comfort surface place the foam layer marked as soft facing upwards, the sequence of the rest of the foam underneath does not matter.

The Sloom Mattress can be used on most modern bases. Acceptable foundations include, solid wood platforms, Slated bases with slats no less than 5cm in width and gaps no more than 8cm apart, and adjustable bases.

If your foundation can’t keep the mattress levelled while laying on it, it’s not an acceptable base for your Sloom mattress.

The premium quality foam used in the Sloom mattress is durable for up to 150kg per person. Firmness levels will be experienced as softer the heavier the person is.

The Classic mattress is durable to for up to 120Kg per person.

No, every part of our mattresses are locally sources and manufactured. This allows us for stricter quality control as well as improving our local economy. Proudly South African.

The root of back pain can be complex and hard to pin point. It may be a result of an old injury of bad sleeping habits. In that case no mattress on earth will rectify the problem. But our Sloom Mattresses are made of the best quality materials and designed to give your back the needed support while relieving crucial pressure points.

It might take a few days for your body to adjust from your innerspring mattress to your new Sloom, but just like the Sloom, any innerspring mattress also have a foam layer for comfort. The biggest adjustment will be in your head, because you will miss the bounce of an innerspring. As that is the most noticeable difference.

We will advertise all our promotions on the website itself including through social media.

In all our mattresses we use virgin foams with no added fillers to artificially increase the density of the foams. One only has to see how a Sloom mattress fully recovers from a compressed state to know what quality foams we use. All foams where developed and thoroughly tested in partnership with leading international companies.

Generally, memory foam/ viscopedic foam sleeps hot as the dense foam restricts airflow in the mattress. But we have combined it with high resilience foam to help with overall better airflow which helps with your temperature regulation.

We are breaking away from the traditional retail experience with the main goal to simplify it. We offer a bed that has 4 different comfort levels that you can choose at home and if after that you are still not satisfied you may return the mattress for a full refund. Far better than visiting numerous showrooms and laying on different beds.

Foam comes in different densities, rule of thumb is that the higher the density the better the quality. Usually these bath mats are very low-density memory foam and doesn’t last long. We use premium ultra-high-density foams in all our products. You can be sure that your Sloom Mattress will last.

As the mattress has been sealed in a plastic packaging, initially there might be a strong smell emitting from the mattress. This odour is in no way harmful to you or your pets and will dissipate after a short period of time.

Yes, we do keep stock of all the products but sometimes during high demand we have had instances where we ran out of stock. To maintain the high quality of our product we don’t allow our products to sit in our warehouse for extended periods of time.

Purchasing & delivery

It is very safe. We use Payfast for the payment processing and their very secure infrastructure provides piece of mind for us and our clients. To read more about their security go to https://www.payfast.co.za/security-fraud.

Delivery to your door is free of charge nationwide.

Usually delivery in main centres take between 3 – 5 working days. Far outlying areas may take a day longer for delivery.

Yes, we offer credit through Mobicred. Visit the online portal for more information and how to open an account.

You will have to do an online application through Mobicred which will be processed immediately. If your application for credit is approved, then you can select Mobicred as a payment method at the checkout process.

Visit the online portal for more information and how to open an account.

Yes, all discount codes/coupons and voucher will be applied to your order.

We currently do not offer collection from our warehouse for security reasons.

We make use of a logistic services provider that does not offer removal or setup up services.

We will send you a tracking number after your order has been dispatched from our warehouse.

Post-sale

Tip the box over to its side and pull out the rolled up Sloom mattress onto your chosen base.

Carefully cut and remove the outer plastic wrap and unroll the Sloom mattress over your base.

Cut the second layer of plastic and let it expand. Remove all the plastic and make your bed for a good night’s sleep.

The 100-night trial lets you try out the Sloom mattress in the comfort of your own home. As it takes time for your body to adjust to a new mattress we ask you to spend a minimum of 60 days trying out your Sloom Mattress. Ideally, we would suggest spending 30 day trying a specific firmness where after you can change the firmness. If between day 60 and 100 you still not satisfied, we’ll arrange a FREE pick up and refund you in FULL. In most cases, we will either donate it to a local charity or have it recycled.

Visit the About page for more information.

The sleep trial only extends to the original purchaser and proof of purchase must be provided.

The sleep trial will be nullified if:

-the product is found in an unsanitary/stained/burnt/torn or dirty condition.
– the product has been abused or damaged in any way.
-an inappropriate foundation has been used.
– the persons sleeping on the mattress weighs more than the weight limit of that mattress.
The Sleep trial is there to help customers try out the Sloom mattress before committing financially. The sleep trial is not an insurance for damaged goods.

The first 24 months is covered by a full factory guarantee against faulty workmanship and faulty materials.  If, after inspection, the product is found to be defective, Sloom will either repair or replace the product.   This does not include normal wear and tear or customer abuse.

After 24 months, there will be a service charge for repair or replacement of your defective product. The service charge is calculated by dividing the current retail price by the number of years of the warranty which is 20 and then multiplying it by the number of years since purchase date on your original invoice.

For example: Current retail price R8 000 / Service warranty 20 Years = R400

Number of years since purchase date = 4 years

Charge for repair or replacement (R 400 x 4 years) = R1 600

Visit the About page for more information.

No, there is no need to turn your Sloom Mattress, but we recommend rotating the mattress top to bottom now and then.

Besides the 100 Night sleep trial, you may return goods for a full refund within 7 days if unused and still in its original packaging.

We do not accept returns if products have been taken out of its compression packaging.

The Queen and King size mattresses the inner foam layers are split in half, allowing you to adjust the left side to a specific firmness as well as the right side to a different firmness. The split also allows for zero motion transfer, for disturb free sleeping. The thick luxurious cover allows for a seamless transition between the two inner foam layers. So, you won’t feel the groove.

Zip open the cover and rearrange the foam layers that the one you prefer faces upwards. These layers are clearly marked as firm, medium firm, medium and soft. So, if you prefer a soft comfort surface place the foam layer marked as soft facing upwards, the sequence of the rest of the foam underneath does not matter.

Your refund will be processed and issued within 30 days.

  1. Injury
  2. Over worked muscles (gym)
  3. Weight gain or loss
  4. Recovering from surgery
  5. Pregnancy

We will never repackage a mattress that has been used and sell it as new, we will either recycle it or donate it to our chosen charity.

Any foundation that doesn’t keep the mattress levelled when slept upon will be deemed unappropriated. Acceptable foundations include, solid wood platforms, Slated bases with slats no less than 5cm in width and gaps no more than 8cm apart, and adjustable bases.

Yes, The Top White knitted cover of the Sloom Original Mattress is removable and washable. The bottom grey cover is not washable. The washable cover should not be a replacement for a mattress protector and excessive washing may decrease the lifespan of your cover.

Wash the top part of your cover in cold water with a mild detergent. Do not use bleach or harsh stain removers. We recommend that you hang the cover to dry. Do not dry-clean.

We recommend that you use a mattress protector to protect your mattress against spills and other fluids. A mattress protector increases the lifespan of the mattress.

Your mattress is ready to sleep on immediately after it has been decompressed but will take up to 24 hours after decompression to recover fully.

The mattress can stay in its compressed state without compromising the foams for a month, but we recommend that you take the mattress out of the box immediately.