How can we help you?

Besides the 100 Night sleep trial, you may return goods for a full refund within 7 days if unused and still in its original packaging. 

If the products have been opened and used and you wish to return it under the 7-day return policy, a handling fee of 10% of the purchase price will be charged. Under the 100 Night trial, the return is free, and we cover the cost of transport but conditions apply. See 100 Night Trial page. 

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The first 24 months is covered by a full factory guarantee against faulty workmanship and faulty materials. If, after inspection, the product is found to be defective, Sloom will either repair or replace the product. This does not include normal wear and tear or customer abuse.

After 24 months, there will be a service charge for repair or replacement of your defective product. The service charge is calculated by dividing the current retail price by the number of years of the warranty which is 25 and then multiplying it by the number of years since the purchase date on your original invoice.

For example: Current retail price R8 000 / Service warranty 25 Years = R320

Number of years since purchase date = 4 years 

Charge for repair or replacement (R 400 x 4 years) = R1 280

Visit the About page for more information. 

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