Terms & Conditions

These Terms and conditions apply to your use of our site, www.sloom.co.za and to any purchases you make via this site or related mobi-sites. The website is owned and operated by Afrisleep (Pty) Ltd (registration number: 2016/248682/07) T/A Sloom

1. General
1.1 The following words shall have the following definitions:
1.1.1 ‘website’ refers to any one or more of the websites owned or operated by Afrisleep (Pty) Ltd not limited to www.sloom.co.za
1.1.2 ‘we’, ‘us’ or ‘our’ refer to Afrisleep (Pty) Ltd
1.1.3 ‘you’ or ‘your’ refer to the person that accesses or uses this website.
1.2 By accessing the website or purchasing products on our site you agree to be legally bound to these Terms and Conditions and any documents referred to therein. These terms and conditions is accompanied by our Privacy policy.

2. Ordering process
2.1 When placing an order, we may accept or reject your offer. This will generally be for reasons which include, but not limited to, stock unavailability or fraud security reasons. In the unlikely case that we reject your order, we will notify you within a reasonable period and make the necessary arrangements applicable.
2.2 Users must review the details of their order carefully before submitting. Although we may amend certain details of the order for you after the order has been made, we are under no obligation to do so.
2.3 Once an order has been accepted on our part you may not cancel an order. You will need to wait till prior delivery and then follow the returns policy.

3. Payment
3.1 We accept payment via credit cards, debit cards, Payfast, Snapscan, direct bank deposit or EFT.
3.2 If you pay via direct bank deposit or electronic transfer, payment must be made within 5 days of placing the order. This may delay delivery as the order will only be finalized after payment.
3.3 If you have paid for products which we cannot supply we will refund you as soon as possible, usually within 7 days.
3.4 We make use of secure a third party payments processes and you will thus receive a payment confirmation from them when you place an order.
3.5 Our Products is listed and payable in South African Rand (ZAR).
3.6 Prices includes Delivery of the Products.
3.7 We shall take all reasonable steps to accurately reflect the description, availability and purchase price on the website. However, should there be any errors of whatsoever nature on the website we shall not be liable for any loss, claim or expense relating to a transaction based on any error.
3.8 We shall not be held liable for any incorrect information regarding our products displayed on any third party website.

4. Coupon codes and Promotions
4.1 On occasion we might offer discount coupons or promotions in relation to our products, we reserve the right to refuse to apply any discount coupon at our discretion.
4.2 Coupon codes will not be applied in circumstances which include, but not limited to, the following:
4.2.1 where a coupon is already applied to the purchase order;
4.2.2 when a discount coupon has been added and there is not a mattress in the purchase order;
4.2.3 when the expiry date or promotion has passed; or
4.2.4 where the order has already been placed and payment has been received.
4.3 Coupon codes cannot be exchanged or refunded for cash or credit.
4.4 Where you have received additional products for free as part of a promotion or discount these products can’t be exchanged or refunded for cash or credit.

5. Delivery
5.1 After your order has been accepted by us we will arrange deliver to your nominated address.
5.2 Our third party service provider will deliver the Goods to you as soon as reasonably possible.
5.3 Changing your delivery address after we accepted your order may cause a delay in the delivery time window.
5.4 In the unlikely event that something outside of our control affects the estimated date of delivery, we will notify you of the revised estimated date of delivery. You may then, within three days of receiving such a notification elect whether to cancel your order for the goods.
5.5 Our delivery service providers will not make any attempt to verify that the recipient is you or a person authorized by you to accept delivery of the goods. The responsibility lies with you to make sure you are present during the time of delivery.
5.6 We accept no liability for any consequential losses incurred in relation to you waiting for delivery.
5.7 We are not responsible for any loss or unauthorized use of the goods, after the goods has been delivered to the address nominated by you.

6. 100 Night Sleep Trail
6.1 You can try the Sloom mattress for 100 nights before deciding to keep it.
6.2 We will not accept any returns after the 100 Night Trail has expired.
6.3 The 100 Night Trail is only applicable to the Sloom mattress and not the other products we sell.
6.4 The 100 Night trail begins on the date the order is delivered.
6.5 You are entitled to return the mattress, in good condition, after your 60th night and before your 101th night. We will cover all shipping costs and issue a full refund after 7 days of pickup confirmation.
6.6 We will only issue a full refund if all parts of the mattress are collected by our shipping partner.
6.7 We reserve the right to deny a 100 night trail to a customer where a mattress from a prior transaction has been returned.
6.8 Using a mattress protector during your 100 night trail is not required, but recommended as it helps prevent damage to the mattress.
6.9 The 100 night trail is linked to a specific customer defined by name and address and is not transferrable to any other person or address.
6.10 Any change of address needs to be communicated through to us prior to cancelling your order.
6.11 Mattresses returned under the 100 Night trail must be in good condition. We will not accept a return if: the products have been physically damaged by, but not limited to, burns, cuts, tears, water, stains, or bodily fluids or any other customer abuse.
6.12 Where a claim is made under the mattress guarantee, your 100 night trail will be paused and continue upon receipt of replacement. The 100 night trail will not be extended or start anew.
6.13 Refunds are made using the same method originally used by you to pay for the purchase and can take up to 7 days to reflect.
6.14 Once we received your return request, we will provide you with the instruction on how to prepare your mattress for return.
6.15 We strive to have the mattress picked up within five business days, but can is some instances take up to ten days.

7. General Return Policy
7.1 As a gesture of goodwill, you may return non-defective goods within 7 days of receipt, as long as they are in their original, unopened packaging.
7.2 If you ordered an incorrect size, we will offer you an exchange only if the product is unopened. A handling fee of R500 will then apply.
7.3 For returns on defective goods please refer to the Warranties and Guarantees clause.

8. Warranties and Guarantees
8.1 This guarantee and warranty relates to the Sloom mattress and not to the other products sold by us.
8.2 We have a 2-year full factory guarantee against faulty workmanship and faulty materials where we will repair or replace at our discretion the defective product.
8.3 After the two years there will be a service charge for repair or replacement of your defective product that forms part of the 20 year service warranty.
8.4 The service charge is calculated by dividing the current retail price by the number of years of the warranty which is 20 and then multiplying it by the number of years since purchase date on your original invoice.
8.5 We reserve the right to refuse the Guarantee or warranty if upon inspection, the product is found to be dirty, stained or in an unsanitary condition or when the product is found to be damaged due to customer abuse.
8.6 The Guarantee and Warranty only applies to the original buyer and invoice must be provided.
8.7 The Guarantee and Warranty shall only apply to the following, but not limited to, defects:
8.7.1 Deterioration causing the mattress to have a visible indentation of greater than 35mm
8.7.2 Any physical flaw in the mattress that causes the foam to split or crack, despite normal usage and proper handling.
8.7.3 Any manufacturing defect in the zipper assembly or fabrics of the mattress cover.
8.8 The warranty and guarantee does not cover:
8.8.1 Damaged caused to the foam cover or zipper as a result of not aligning the foam layers properly.
8.8.2 Damage from use with an inadequate foundation or base.
8.8.3 Mould or mildew caused from use of the mattress on a non-breathable surface.
8.8.4 Mattress or base damage due to abuse, misuse or unsanitary treatments beyond reasonable use including, but not limited to, burns, cuts, tears, stains bodily fluids, or spills.
8.8.5 Non- compliance of washing instructions and handling for the cover resulting in damage to the cover or zipper.
8.8.6 Complications resulting from use or inability to use the product.
8.8.7 Personal comfort preference
8.8.8 Height of bed due to your own base or headboard.
8.8.9 Normal decrease of firmness that may occur during regular use.
8.8.10 Remedy for aches, pains or other health issues.
8.9 Determining the validity of your warranty or guarantee claim, we require a few supporting documents before approval:
8.9.1 We will require the you provide us with photos demonstrating the indentation by placing the mattress directly on a flat floor and measuring the vertical distance from a flat level string pulled tightly across the product, lightly touching opposite sides, to the lowest point of the indentation using a clearly demarcated measuring device.
8.9.2 We will require several photos of any physical flaws relating to the warranty or guarantee claim.
8.10 If we deem a warranty or guarantee claim valid you may be required to surrender the original product to us at the time or repair or replacement.
8.11 We may at our own option, repair or replace the cover of the mattress whit the current style available, which may be different in colour or material than the original cover provided.
8.12 The cost of shipping of a claim will be borne by us but additional shipping charges mat apply if the mattress has been moved from the original shipping destination, or if the original shipping destination is in a remote location.
8.13 In the event of a repair or replacement, the warranty or guarantee will continue its original time frame.