Post-Sale

Where can I find reviews of your product?

You can read some reviews our customers have written  on Google or Facebook


Will I be able to assemble the base by myself?

The Sloom base is very easy to assemble and you would be able to assemble it by yourself. But we recommend two people.


Will I be able to carry the box by myself and will it fit in my car?

 The King Size Extra length has the biggest box with dimensions 190cm x 30cm x 30cm and a weight of 40Kg. If your car has space for these dimensions, then it will fit in your car.


How long can the mattress stay in a box?

The mattress can stay in its compressed state without compromising the foams for a month, but we recommend that you take the mattress out of the box immediately.


How long after I have taken the mattress out of its packaging can I sleep on it?

Your mattress is ready to sleep on immediately after it has been decompressed but will take up to 24 hours after decompression to recover fully.


Do I need a mattress protector?

We recommend that you use a mattress protector to protect your mattress against spills and other fluids. A mattress protector increases the lifespan of the mattress.


What are the washing instructions of the removable cover?

Wash the top part of your cover in cold water with a mild detergent. Do not use bleach or harsh stain removers. We recommend that you hang the cover to dry. Do not dry-clean.


Is the Mattress Cover washable?

Yes, The Top White knitted cover of the Sloom Original Mattress is removable and washable. The bottom grey cover is not washable. The washable cover should not be a replacement for a mattress protector and excessive washing may decrease the lifespan of your cover. 


If I return a mattress, do you resell it as new?

We will never repackage a mattress that has been used and sell it as new, we will either recycle it or donate it to our chosen charity.


When will I want to change my firmness level?

  1. Injury
  2. Overworked muscles (gym)
  3. Weight gain or loss
  4. Recovering from surgery
  5. Pregnancy