Are there any terms & conditions for the 100-night trial?

The sleep trial only extends to the original purchaser and proof of purchase must be provided.

The sleep trial will be nullified if:

-the product is found in an unsanitary/stained/burnt/torn or dirty condition.

- the product has been abused or damaged in any way.

-an inappropriate foundation has been used.

- the persons sleeping on the mattress weighs more than the weight limit of that mattress.

The Sleep trial is there to help customers try out the Sloom mattress before committing financially. The sleep trial is not an insurance for damaged goods.

How does the 100 Nights trial work?

The 100-night trial lets you try out the Sloom mattress in the comfort of your own home. As it takes time for your body to adjust to a new mattress, we ask you to spend a minimum of 60 days trying out your Sloom Mattress. Ideally, we would suggest spending 30 days trying a specific firmness where after you can change the firmness. If between day 60 and 100 you still not satisfied, we'll arrange a FREE pick up and refund you in FULL. In most cases, we will either donate it to a local charity or have it recycled. 

Visit the About page for more information. 


How Do I Unbox my Sloom Mattress?

Tip the box over to its side and pull out the rolled-up Sloom mattress onto your chosen base.

Carefully cut and remove the outer plastic wrap and unroll the Sloom mattress over your base.

Cut the second layer of plastic and let it expand. Be careful not to cut into the material when cutting through the plastic. Remove all the plastic and make your bed for a good night’s sleep.

Or watch this video for guidance:

manual guide unpack

Can I track my order?

We will send you a tracking number after your order has been dispatched from our warehouse. Or visit our tracking page here. 

shipping courier

Do you remove my old mattress?

We make use of a logistic services provider that does not offer removal or setup up services.

Can I come to collect my order myself?

We currently do not offer collection from our warehouse for security reasons.


Can I use a discount code with Mobicred?

Yes, all discount codes/coupons and vouchers will be applied to your order.

How does Mobicred work?

You will have to do an online application through Mobicred which will be processed immediately. If your application for credit is approved, then you can select Mobicred as a payment method at the checkout process.

Visit the online portal for more information and how to open an account.

Do you have a credit option?

Yes, we offer credit through Mobicred. Visit the online portal for more information and how to open an account.

How long before I can expect my delivery?

Usually delivery in main centres takes between 5 – 7 working days. Far outlying areas may take a day longer for delivery.

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