The first 24 months is covered by a full factory guarantee against faulty workmanship and faulty materials. If after inspection, the product is found to be defective, Sloom will either repair or replace the product. This does not include wear and tear or customer abuse.


After 24 months, there will be a service charge for repair or replacement of your defective product. The service charge is calculated by dividing the current retail price by the number of years of the warranty which is 25 and then multiplying it by the number of years since purchase date on your original invoice.

Current retail price of a Queen size (R10 000) / Service warranty (25 Years) = R400
Number of years since purchase date = 4 years
Charge for repair or replacement (R 400 x 4 years) = R1 600