MATTRESS GUARANTEE
The first 24 months is covered by a full factory guarantee against faulty workmanship and faulty materials. If after inspection, the mattress is found to be defective, Sloom will either repair or replace the product. This does not include wear and tear or customer abuse.
MATTRESS WARRANTY
After 24 months, there will be a service charge for repair or replacement of your mattress should a defect arise. This service warranty applies exclusively to the mattress and does not cover other products.
The charge is calculated by dividing the current retail price of the mattress by the by the total warranty period (25 years) and then multiplying it by the number of years since purchase date on your original invoice.
FOR EXAMPLE
Current retail price of a Queen size (R11 000) / Service warranty (25 Years) = R440
Number of years since purchase date = 4 years
Charge for repair or replacement (R 440 x 4 years) = R1 760