What are the washing instructions of the removable cover?

Wash the top part of your cover in cold water with a mild detergent. Do not use bleach or harsh stain removers. We recommend that you hang the cover to dry. Do not dry-clean.

Is the Mattress Cover washable?

Yes, The Top White knitted cover of the Sloom Original Mattress is removable and washable. The bottom grey cover is not washable. The washable cover should not be a replacement for a mattress protector and excessive washing may decrease the lifespan of your cover. 

If I return a mattress, do you resell it as new?

We will never repackage a mattress that has been used and sell it as new, we will either recycle it or donate it to our chosen charity.

When will I want to change my firmness level?

  1. Injury
  2. Overworked muscles (gym)
  3. Weight gain or loss
  4. Recovering from surgery
  5. Pregnancy

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How do I change the firmness?

Zip open the cover and rearrange the foam layers that the one you prefer faces upwards. These layers are colour coded with the grey foam being firm, the blue foam being medium firm, the pink foam being medium, and the white foam is soft. So, if you prefer a soft comfort surface place the white foam layer facing upwards, the sequence of the rest of the foam underneath does not matter.

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How does the split comfort preference work?

The Queen and King size mattresses (including their Extra length options) the inner foam layers are split in half, allowing you to adjust the left side to a specific firmness as well as the right side to a different firmness. The split also allows for zero motion transfer, for disturb free sleeping. The thick luxurious cover allows for a seamless transition between the two inner foam layers. So, you won’t feel the groove.

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What is the return policy?

Besides the 100 Night sleep trial, you may return goods for a full refund within 7 days if unused and still in its original packaging. 

If the products have been opened and used and you wish to return it under the 7-day return policy, a handling fee of 10% of the purchase price will be charged. Under the 100 Night trial, the return is free, and we cover the cost of transport but conditions apply. See 100 Night Trial page

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Do I have to turn my Sloom Mattress?

No, there is no need to turn your Sloom Mattress, but we recommend rotating the mattress head to foot now and then. 

How does the warranty work?

The first 24 months is covered by a full factory guarantee against faulty workmanship and faulty materials. If, after inspection, the product is found to be defective, Sloom will either repair or replace the product. This does not include normal wear and tear or customer abuse.

After 24 months, there will be a service charge for repair or replacement of your defective product. The service charge is calculated by dividing the current retail price by the number of years of the warranty which is 25 and then multiplying it by the number of years since the purchase date on your original invoice.

For example: Current retail price R8 000 / Service warranty 25 Years = R320

Number of years since purchase date = 4 years 

Charge for repair or replacement (R 400 x 4 years) = R1 280

Visit the About page for more information. 

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How long till I get a refund?

As soon as we receive the returned product, we will refund you within 3 working days.  

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