FREQUENTLY ASKED QUESTIONS

The Sloom Mattress 100-night risk-free trial lets you test the mattress in your own home. We recommend sleeping on it for at least 60 nights to allow your body to adjust to the new support and foam. If you're still not satisfied, you can return your Sloom Mattress between 60 and 100 days for a full refund.

Yes, you can do a size exchange, but a 10% service fee will be charged and the trial period will be void on the second mattress.

The Sloom Mattress is one of the best mattresses for back pain in South Africa. It was specifically designed to provide proper back support, with five ergonomic zones that align the spine and reduce pressure on shoulders and hips. Its adjustable firmness lets you tailor support to your body type and sleep position for optimal spinal health. Many customers have reported noticeable relief from back and neck discomfort after switching to a Sloom Mattress.

While a supportive mattress is an important first step, back pain can have complex causes such as old injuries or posture habits, so a mattress alone may not fully resolve every case.

The Sloom Mattress is made from locally produced, high-quality, pure virgin foams with no fillers, designed for durability, support, and long-lasting comfort. All foams are quality-tested to ensure consistent comfort for years of restful sleep.

No. The Sloom Mattress is made with high-resilience foam designed to compress safely for shipping. It will fully expand once unboxed and maintain its shape for years. For best results, avoid keeping it boxed for longer than 30 days.

Foam mattresses can retain more heat than spring mattresses, but the Sloom Mattress is designed for cool, breathable sleep. It uses open-cell, high-density memory foam combined with high-resilience (cool latex) foam to improve airflow and prevent overheating. The zoned core has built-in ventilation channels that enhance temperature regulation across the entire mattress.

For the coolest sleep experience, select the Medium or Firm Sloom Mattress firmness, as these layers allow less body sink-in and promote better airflow. Pair your mattress with a slatted Sloom Bed Base, breathable bedding and Sloom Cooling Mattress Protector to maximise ventilation and maintain an even sleep temperature.

Like most memory foam mattresses, the Sloom Mattress may have a mild "new mattress" smell when first unboxed due to being sealed in plastic packaging. The foam is made from safe, low-emission materials, so any scent is completely harmless to you and your pets. If the smell feels a bit strong, simply let the mattress air out in a well-ventilated room for a day or two.

Yes. The Sloom Mattress is hypoallergenic, anti-bacterial, and dust-mite resistant. It contains no harmful flame retardants or toxic materials.

It's normal for the foam inside your Sloom Mattress to turn slightly yellow over time. This discolouration happens naturally as the pure memory foam is exposed to air, light, and humidity, and does not affect comfort, performance, or durability.
Sloom uses only high-quality, pure foam with no added fillers or artificial whitening agents, so a colour change is a sign of authentic materials - not wear, damage, quality or manufacturing fault.

Unlike a pocket coil mattress that uses individual springs for support, the Sloom Mattress is made from high-density, pure foam that adapts to your body for more consistent comfort and pressure relief. While pocket coils can feel bouncier, Sloom's 33-density foam offers superior durability, motion isolation, and long-term support for all types of sleepers. The high-quality foam core provides the same level of structure as premium pocket coils, without the risk of sagging or noise over time.

No, we don't use imported natural latex, as it isn't produced locally in South Africa. Instead, the Sloom Team developed a locally made latex-like foam layer that offers the same key quality, durability, and breathability without the high cost or environmental impact of imports. By producing our foam locally, we're able to deliver a more sustainable, affordable, and high-performance alternative to natural latex.

No, there is no need to turn over your Sloom Mattress, but we recommend rotating the mattress top to bottom every four to six months.

We recommend that you use a mattress protector to protect your mattress against spills and other fluids. A mattress protector increases the lifespan of the mattress. A fitted sheet should be placed over the mattress protector.

Yes. The top white knitted part of the Sloom Mattress cover is removable and machine-washable. Do not wash the bottom grey part of the cover.
Care instructions:

• Unzip and remove the cover.
• Machine wash on a cold, gentle cycle (below 30 °C) with mild detergent.
• Air-dry completely before refitting.
• Do not bleach, tumble-dry, iron or dry clean.

Yes, you can use an electric blanket with your Sloom Mattress. However, we recommend following these guidelines to maintain the quality and longevity of your mattress:

• Use a low to moderate heat setting to preserve the texture and support of the foam.
• High heat over time may slightly alter the firmness of the memory foam.
• Turn off the blanket when not in use.

The Sloom Mattress is modular, meaning you can easily adjust its firmness at home. It includes three foam layers that can be rearranged to create soft, medium, or firm comfort. If you've tried all three combinations and still want a different feel, the modular design makes it simple to exchange specific layers to fine-tune the comfort even further.

The Sloom Mattress comes preset to the Soft comfort level, but you can easily adjust it to Medium or Firm by rearranging the foam layers inside the cover. Medium firmness is a great starting point to let your body adjust. If you prefer more or less support, simply flip or swap the layers. This modular design makes it easy to find your ideal Sloom Mattress firmness at home.

Zip open the Sloom Mattress cover and rearrange the colour-coded foam layers so your preferred firmness faces upward:

White = Soft
Pink = Medium
Blue = Firm

To firm up your comfort further, you can add our Firm+ upgrade for more custom support.

Watch our video: Changing the Comfort Level of Your Sloom Mattress

The Sloom Mattress is South Africa's first and only modular mattress, allowing you to adjust firmness when your body or lifestyle changes. You may want to change firmness during pregnancy, weight loss or gain, or while recovering from an injury or surgery. A softer layer can also help relieve tension in overworked muscles.

Split comfort means each side can have a different firmness. The split foam design reduces motion transfer, and the 500gsm cover makes the surface smooth, without feeling the split down the middle. Split Comfort is only available on Sloom's Queen, King, and Cape Town King mattresses.

No. The luxury 500gsm cover keeps both sides aligned, so a gap won't be felt. If one side is firm and the other soft, you may feel the transition.

To unbox your Sloom Mattress, tip the box on its side and slide the rolled mattress onto your base. Do not cut the plastic while the mattress is compressed and rolled up, as you could cut into the cover. Carefully open the first layer of plastic by pulling at the heat seal and unrolling the plastic, tearing by hand if needed. Unroll the mattress with the white side facing up and the label at the foot of the bed. Cut the final layer of plastic at the end farthest from the mattress and allow it to expand for a few minutes. Remove all plastic, make your bed, and enjoy a great night's sleep.

Watch our video: Unboxing Your New Sloom Mattress

The mattress can stay in its compressed state without compromising the foams for a month, but we recommend that you remove it from the box upon receipt.

You can sleep on your mattress immediately after unpacking. While it may take up to 24 hours to fully decompress, the final expansion is minimal and won't affect comfort or support.

The Cape Town King has the largest box with dimensions of 216 cm x 33 cm x 33 cm and a weight of 46 kg. Should your car have space for these dimensions, then it will fit in your car.

The Sloom Mattress supports up to 150 kg per person. The dense foam prevents sagging and keeps consistent comfort for heavier sleepers.

The Sloom Mattress can be placed on any surface, but some are less ideal for support, heat build-up, and zero motion transfer. An uneven foundation that doesn't keep the mattress level when slept upon will affect your sleep and support. Old box spring bases will not support your Sloom Mattress. The base also affects the mattress's overall breathability, so using anything other than a slatted base might affect how hot you sleep and cause condensation in humid environments.

Yes, the Sloom Mattress is compatible with an adjustable base.

The Cape Town King is the biggest bed in South Africa, measuring 200 cm × 214 cm. It offers extra space for couples or families. Sloom also offers bedframes and linen designed to fit the Cape Town King size perfectly.

No. The Sloom Mattress is available only in standard South African sizes: Single, Three-Quarter, Double, Queen, King (including extra-length options), as well as the Cape Town King, which is exclusive to Sloom.

Sloom offers two bed frame options - the Oak Edge Bed Frame and the Upholstered Bed Frame. Both are designed for strength, stability, and modern style. Each frame is crafted to pair perfectly with the Sloom Mattress but also fits any standard South African mattress size. Choose from five natural colourways that bring a timeless, neutral aesthetic to any bedroom.

Yes. Both the Oak Edge and Upholstered Bed Frames come in five natural colourways. We usually keep stock of the most popular shades, but availability may vary. The website will indicate whether a colour is in stock or made to order - made-to-order options include a longer lead time before delivery.

Each Sloom Bed Frame supports up to 150 kg per person, offering reliable stability and support when paired with the Sloom Mattress.

Yes. Both Sloom Bed Frames are compatible with most non-Sloom mattresses as long as the size matches (e.g., Single, Queen, King). Simply ensure the dimensions align, and your mattress will fit securely on the frame.

All Sloom Bed Frames come with a 2-year guarantee covering manufacturing faults, plus a 10-year service warranty for long-term support. Sloom stands by the quality and craftsmanship of every frame.

You can shop with confidence knowing that Sloom offers a straightforward and fair return policy.

• Unopened: Return within 30 days for a full refund.
• Opened and tried: Return within 7 days for a full refund.
• If it's been more than 7 days but less than 30: You can still return, but at a 10% service fee.
• If you logged a return within 7 days but want to continue using it during your Sloom Mattress trial, you can still return it for free.

Sloom offers complete peace of mind with its quality guarantee and service warranty.

Yes, you can do a size exchange, but a 10% service fee will be charged. Please notify us within 7 days after delivery.

Yes. The Sloom Bed Frame is easy to assemble and includes clear instructions. While it can be assembled by one person, we recommend having two people for quicker and easier setup. Premium delivery and setup are available for Cape Town and Gauteng upon checkout.

To keep your Sloom Upholstered Bed Frame looking its best, vacuum the fabric regularly with a soft brush attachment to remove dust. For spills, blot gently with a damp cloth and mild soap - never rub harshly or use strong chemicals. Avoid direct sunlight or heat sources to prevent fading.

To maintain the elegance of your Sloom Oak Edge Bed Frame, dust the surface regularly with a soft, dry cloth. For cleaning the wooden edge, use a mild, non-abrasive cleaner with a soft, damp cloth to remove residue, ensuring you wipe it dry immediately. Avoid abrasive materials or harsh chemicals that may damage the finish, as well as direct sunlight, extreme heat, or moisture, to prevent discolouration or warping.

The Sloom Oak Edge Bed Frame combines natural craftsmanship with a modern, minimal design. Made from solid South African pine and finished with real oak detailing, it offers durability and understated elegance at an accessible price point. It's available in five natural colourways, each crafted to complement your Sloom Mattress and bedroom style.

The Sloom Upholstered Bed Frame is designed for modern comfort and affordability. Built from solid South African pine and upholstered in high-quality fabric, it provides a durable and stylish base that pairs perfectly with the Sloom Mattress. The refined, padded edges give it a premium look and feel without the premium price tag.

Each Sloom Bed Frame is crafted with high-quality South African pine, featuring 14 pine slats (15 for extra-length and Cape Town King sizes), cone legs, foam padding, and upholstery fabric for a durable yet refined finish. The Oak Edge design features solid oak detailing for a natural, minimalist look.

The Sloom Upholstered Bed Frame has a total height of 35 cm, including 10 cm wooden legs and a 25 cm frame. When paired with a Sloom Mattress, the combined height is 55 cm, the ideal, recommended height for ease and comfort. If you prefer a higher setup, 15 cm legs are available as an optional upgrade for the Upholstered Bed Frame. The Oak Edge Bed Frame has the same 35 cm height but features a fixed design without legs - higher leg options are not available for this model.

The Sloom Adjustable Pillow is a fully customisable 100% memory foam pillow designed for personalised comfort. It contains only pure memory foam (no microfibre or filler foams), ensuring long-lasting support for your head and neck. You can easily adjust the pillow's height, firmness, and support by adding or removing memory foam chips to suit your preferred comfort level. Known as one of the best adjustable pillows in South Africa, it offers tailored comfort that adapts to every sleeper.

To adjust your Sloom Adjustable Pillow, unzip both the outer knitted cover and the inner memory foam sleeve. Add or remove the memory foam chips to achieve your preferred height, firmness, and support. Keep any removed foam in a sealed bag so you can readjust the firmness later if your comfort needs change. Additional memory foam chips can be purchased here.

Yes. The Sloom Adjustable Pillow provides personalised neck alignment and pressure relief. By changing the fill level, you can create the ideal height and firmness to support your spine and reduce strain on your shoulders and neck. It's considered one of the best pillows for neck pain in South Africa, helping improve posture and reduce stiffness over time - according to reviews.

No. The Sloom Adjustable Pillow uses chipped memory foam that allows air to flow freely and prevents heat build-up compared to solid foam pillows. This breathable, adjustable memory foam design keeps the pillow cool and comfortable throughout the night. The pillowcase and bedding you use can also affect temperature and airflow.

Each Sloom Adjustable Pillow is made from premium, high-density shredded memory foam encased in a removable, breathable knit cover. The foam is locally produced, non-toxic, and free from additives or fillers, ensuring long-term durability and consistent comfort.

The Sloom Adjustable Pillow is designed for lasting comfort and consistent support over time. Its high-density memory foam maintains shape and structure far better than traditional fibre-filled pillows. With proper care, including regular airing out, gentle fluffing, and using a pillow protector, your Sloom Adjustable Pillow will continue to deliver personalised comfort for many years. Additional memory foam chips can be purchased.

Yes. The Sloom Adjustable Pillow is hypoallergenic, dust-mite resistant, and anti-bacterial, making it suitable for sensitive sleepers. The materials are safe and non-toxic.

It's completely normal for the memory foam inside your Sloom Adjustable Pillow to turn slightly yellow over time. This natural discolouration happens as the foam is exposed to air, light, and moisture, and does not affect the pillow's comfort or hygiene. Sloom uses pure, high-quality memory foam without artificial whitening agents or fillers, which ensures safety, durability, and long-term support, even if the foam changes colour over time.

The Sloom Pillow is filled with a custom blend of premium materials to ensure optimal comfort. We utilise a mixture of standard memory foam and gel memory foam. Since these foams differ in colour (typically white and blue), the visual ratio of chips may vary from pillow to pillow. This colour difference is purely visual and a variation in the look of the filling does not affect the pillow's support, comfort, or quality in any way.

The Sloom Pillow is vacuum-sealed and compressed for delivery, which may cause the memory foam chips to stick together, making the pillow feel flat or hard initially. While the pillow will naturally fully recover its shape within 48 hours, you can speed up the expansion process with these steps:

• Puff it up: Vigorously shake and fluff the pillow to introduce air.
• Loosen the foam: For the fastest results, open both zip covers and separate the memory foam chips by hand.

To keep your pillow supportive and fresh for years to come, follow these simple care guidelines:

• Washable Knitted Cover: The removable outer cover is machine-washable. Use a cold, gentle cycle (below 30°C) with a mild detergent. Air-dry only, do not bleach, tumble-dry, or iron.
• Never wash the memory foam inner cover or foam chips. Water compromises the structure of memory foam and will cause it to lose its supportive properties.
• Always use a pillowcase over the Sloom pillow. This adds a layer of protection and reduces the need for frequent washing of the outer cover.
• Regularly fluff or shake your pillow to redistribute the foam chips. This prevents clumping and ensures the loft and support stay consistent over time.

Pro-Tip: What if the foam gets wet? Accidents happen! If the foam accidentally gets wet, remove it from the sleeve and spread it out to air-dry completely in a clean, dry space (like a dry bathtub) before putting it back into the cover.

Yes. The Sloom Adjustable Pillow fits most standard pillowcases for its size. For best results, use a breathable 100% cotton pillowcase to maintain airflow and ensure comfort.

The Standard Sloom Adjustable Pillow has a default height of around 20 cm, while the King-size Adjustable Pillow measures about 24 cm. You can adjust the pillow's height and loft by adding or removing memory foam chips until it perfectly supports your neck and sleeping position.

The Sloom Adjustable Pillow is available in Standard (70 cm × 45 cm) and King (90 cm × 45 cm) sizes. Both options include adjustable memory foam filling, allowing you to set the perfect loft regardless of your sleeping position.

Sloom Linen is crafted from 100% pure cotton that's soft, breathable, and long-lasting. Each piece is sustainably sourced and certified by the Better Cotton Initiative (BCI), ensuring ethical production and responsible farming. The result is high-quality bedding that feels luxurious, supports better sleep, and lasts for years.

All Sloom Linen items are available in four natural colourways - White, Dove, Charcoal, and Natural. These timeless, neutral tones are designed to pair beautifully with any bedroom aesthetic.

The full range is available in all standard South African sizes - Single, Three-Quarter, Double, Queen, King (including extra-length options), as well as the exclusive Cape Town King. Each product is designed to fit Sloom Mattresses perfectly.

All Sloom Linen is made from 300 thread count cotton sateen, known for its luxurious softness, smooth texture, and durability. It offers a silky feel while maintaining excellent breathability, perfect for South Africa's climate.

Cotton sateen is a type of 100% cotton woven in a way that gives it a soft, silky feel and subtle sheen. It feels smoother and more luxurious than standard cotton while still being breathable and comfortable all year round.

Yes. Sloom Linen offers premium, sustainably sourced 100% cotton at an affordable price compared to other high-quality bedding brands. Each piece is made with a 300 thread count for exceptional softness and durability. By producing locally and selling directly online, Sloom keeps prices fair without compromising on quality, comfort, or design.

Yes. All Sloom Linen products are made from 100% sustainably sourced cotton and are certified under the Better Cotton Initiative (BCI). This supports environmentally conscious farming, fair labour practices, and reduced environmental impact.

Yes. Sloom's 100% cotton bedding naturally regulates body temperature, keeping you cool in summer and comfortably warm in winter. The breathable weave makes it ideal for South Africa's diverse climates.

The Sloom Oxford Duvet Cover Set is made from 300 thread count cotton sateen for a luxurious, soft feel. It features an inset closure that keeps fastenings hidden for a seamless, tidy finish. Each duvet cover is finished with a 3 cm Oxford border for a tailored, elegant edge and includes matching standard-size Oxford pillowcases (one for Single and Three-quarter, and two for larger sizes).

The Sloom Oxford Pillowcase Set is made from the same 300 thread count cotton sateen as the duvet cover, offering a soft, breathable, and durable finish. Each pillowcase has a 3 cm Oxford border for a refined, hotel-quality look that complements the full Sloom bedding range.

Yes. Sloom fitted sheets have a 40 cm depth, designed to fit mattresses up to 35 cm thick, including the Sloom Mattress with or without a mattress topper and mattress protector. The strong elastic grip ensures a snug, slip-free fit.

Yes. All Sloom Linen is machine-washable and easy to maintain.
Care instructions:

• Wash on a cold or warm gentle cycle.
• Avoid bleach or harsh detergents.
• Tumble-dry on low or line dry.
• Iron on a medium setting if needed.

With proper care, your linen will stay soft and maintain its colour for years.

The Sloom Bedding collection includes:

• Oxford Duvet Cover Set (includes 1x Standard Pillowcase for Single and Three-quarter, 2x Standard Pillowcases for larger sizes)
• Oxford Pillowcase Set
• Fitted Sheet
• Flat Sheet
• All Seasons Duvet Inner
• Quilted Mattress Protector
• Cooling Mattress Protector

Each item is sold individually, allowing you to build your perfect bedding combination.

Yes. All Sloom Linen and Bedding are hypoallergenic, anti-bacterial, and dust-mite resistant, making them ideal for sensitive sleepers or allergy-prone individuals.

The Sloom All Seasons Duvet Inner is designed for year-round comfort. It includes two layers (2.5 TOG and 7 TOG) that can be used separately or clipped together for extra warmth in winter. Filled with high-quality microfibre, in a 100% cotton casing, it mimics the luxurious softness of goose down while remaining lightweight, anti-allergenic, and breathable.

The Sloom Quilted Mattress Protector provides a soft, cushioned layer that absorbs light moisture and protects against stains. The Sloom Cooling Mattress Protector features thicker padding and enhanced airflow to keep your mattress cool and comfortable. Both include a strong elastic grip and 40 cm depth, fitting mattresses up to 35 cm thick securely for a snug, slip-free fit.

Both the Quilted and Cooling protectors offer everyday protection and comfort, but they are not fully waterproof. They are designed to guard against light spills and stains while enhancing your sleep experience.

The Sloom Mattress Topper can be added to an existing mattress to create a softer sleeping surface. It helps reduce pressure points and adds plush comfort to a supportive bed. However, it will not fix a worn-out or sagging mattress. If your mattress no longer provides proper support, it's best to replace it.

Yes, but since the Sloom Mattress is fully adjustable, we suggest trying the softest setting before adding a topper. Most sleepers find their perfect comfort level by arranging the Sloom Mattress to the softest setting.

Added Height & Plushness: If you still desire extra loft or an ultra-plush feel after adjusting the layers, the Sloom Mattress Topper is a great addition to add height and luxurious softness to your bed.

Yes. The topper can be used on any mattress that still offers adequate support for your back. If your mattress feels too firm but is in good condition, adding the Sloom Mattress Topper will enhance its comfort with a softer, more cushioned feel.

No. A mattress topper is designed to enhance comfort, not to restore support to a worn-out mattress. If your mattress is sagging or lacks support, replacing it will provide the best long-term comfort and alignment.

Yes, you can do a size exchange, but a 10% service fee will be charged. Please notify us within 7 days after delivery.

The Sloom Mattress Topper is made from ultra-dense open-cell memory foam that combines plush softness with long-lasting durability. This premium foam provides excellent pressure relief and comfort while maintaining gentle support. The machine-washable outer cover is made from a luxurious 500gsm knit fabric that is antibacterial, dust-mite resistant, and soft to the touch.

The Sloom Mattress Topper is made from high-density open-cell memory foam for luxurious softness and responsive support. It's finished with a removable 500gsm knit cover that enhances breathability and keeps the topper fresh and hygienic.

The Sloom Mattress Topper is available in all standard South African sizes, including Single, Three-Quarter, Double, Queen, King, and Cape Town King, as well as extra-lengths, designed to fit perfectly on your Sloom or any other standard mattress.

The zip cover is washable and can be washed in cold water with mild detergent. Do not tumble-dry, and always air-dry completely before refitting. Do not wash or wet the foam inner. The cover does not serve as a mattress protector or sheets, and we do not recommend sleeping on it directly, as frequent washing can reduce its lifespan. Using a mattress protector with your Mattress Topper will prolong its lifespan.

Yes. For best results, use a breathable mattress protector and fitted sheet over the topper to keep it clean and extend its lifespan.